Last Updated: May 23, 2025

Welcome to Aqua Blue Ice (www.aquablueice.com). These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our website.

1. Definitions

• “Website” refers to www.aquablueice.com.
• “We,” “Us,” “Our” refers to Aqua Blue Ice.
• “You,” “Your,” “Client,” “Customer” refers to the user or purchaser of products/services from Aqua Blue Ice.
• “Products” refers to ice products sold by Aqua Blue Ice, including but not limited to edible tube ice, dry ice, crystal clear ice blocks, crushed ice, normal ice blocks, and ice balls.

2. Use of Website

• You must be at least 18 years old to use this website and place orders.
• You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website.
• Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.

3. Product Orders

• Product Availability: All products are subject to availability. We reserve the right to limit the quantities of any products that we offer.
• Pricing: Prices for our products are subject to change without notice. All prices are listed in UAE Dirhams (AED) unless otherwise stated.
• Order Acceptance: Your order constitutes an offer to us to buy a Product(s). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email or WhatsApp confirmation that the Product has been dispatched or that your order is being processed.
• Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made via our website.

4. Delivery Policy (UAE Specific)

• Delivery Areas: We offer reliable and timely delivery services to all emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
• Delivery Times: While we strive for timely deliveries, exact delivery times may vary based on location, order volume, and unforeseen circumstances. We will endeavor to provide an estimated delivery window.
• Delivery Conditions: Our fleet of refrigerated vehicles ensures products are delivered in optimal condition. It is the customer’s responsibility to ensure a safe and accessible delivery location.
• Receiving Orders: A signature or confirmation of receipt may be required upon delivery. If no one is available to receive the order, redelivery attempts may incur additional charges.

5. Payment

• We accept various payment methods as indicated on our website (e.g., cash on delivery, bank transfer, online payment gateways).
• All payments must be made in UAE Dirhams (AED).
• For online payments, you agree to comply with the terms and conditions of the respective payment gateway.

6. Cancellation and Refunds

• Cancellation by Customer: Orders may be cancelled within a specified timeframe (e.g., X hours) before dispatch, subject to our discretion. Please contact us immediately to inquire about cancellation.
• Refunds: Refunds will be processed according to our internal policy, which may take several business days to reflect in your account. Products returned must be in their original condition (if applicable).
• Defective Products: If you receive a defective or incorrect product, please contact us within [e.g., 24 hours] of delivery. We will arrange for a replacement or refund as appropriate.

7. Intellectual Property

All content on this Website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Aqua Blue Ice or its content suppliers and protected by UAE and international copyright laws.

8. Limitation of Liability

• Aqua Blue Ice will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
• Our total liability to you for any claim arising out of or in connection with these Terms and Conditions or the sale of any Products shall not exceed the amount paid by you for the Products.

9. Indemnification

You agree to indemnify, defend, and hold harmless Aqua Blue Ice, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms and Conditions.

10. Governing Law and Jurisdiction (UAE)

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, and specifically the laws of the Emirate of Dubai (or relevant emirate where your business is registered) without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Dubai (or relevant emirate).

11. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

12. Contact Information

Questions about the Terms and Conditions should be sent to us at info@aquablueice.com or by calling +971 43595771.